Privacy Policy

Last updated: June 16, 2026.

Introduction

Magic Win Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, services, and mobile applications.

As we operate in the United Kingdom, we are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as a data controller for the personal information we collect from you, meaning we are responsible for deciding how and why your personal data is processed.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

To provide you with a high-quality gaming experience and to comply with legal and regulatory obligations, we collect several types of information:

2.1 Personal Information Provided by You

When you register for an account, participate in games, or contact our support team, we may collect the following:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Information related to your payment methods, including credit/debit card details, e-wallet information, and bank account details for withdrawal processing.
  • Authentication Data: Username, password, and security questions.

2.2 Technical and Usage Data

When you visit our platform, we automatically collect data regarding your interaction with our site:

  • Device Information: IP address, device type, operating system, and browser type.
  • Log Data: Timestamps of access, pages visited, duration of sessions, and referral sources.
  • Location Data: General location information derived from your IP address to verify geographical compliance.

2.3 Verification and Compliance Data

To adhere to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may collect:

  • Identity Documentation: Copies of government-issued IDs, such as a passport or driver’s license.
  • Proof of Address: Utility bills or bank statements to verify your residency.
  • Transaction History: Records of deposits, withdrawals, and game history.

How We Use Your Data

We process your personal data only for lawful purposes as defined under UK data protection legislation. Common reasons for processing include:

  • Account Management: To set up, manage, and verify your account.
  • Service Provision: To allow you to participate in games, process bets, and facilitate deposits and withdrawals.
  • Legal and Regulatory Compliance: To prevent fraud, detect money laundering, and ensure compliance with the licensing requirements mandated by the relevant UK gaming authorities.
  • Customer Support: To resolve inquiries, provide technical assistance, and handle complaints.
  • Marketing and Personalization: Subject to your consent, to provide you with promotional offers, updates, and personalized content.
  • Security: To monitor and prevent unauthorized access or malicious activity.

Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases to process your information:

  • Contractual Necessity: Processing is required to fulfill our terms and conditions of providing you with gaming services.
  • Legal Obligation: Processing is necessary to comply with legal requirements, such as reporting suspicious transactions or verifying your identity.
  • Legitimate Interests: Processing is necessary for our business operations, such as improving our website performance, enhancing security, or managing customer relationships.
  • Consent: Where you have provided clear, affirmative consent for us to process your data for specific purposes, such as marketing communications.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties under strict confidentiality and security agreements:

  • Service Providers: Companies that provide payment processing, IT support, hosting, and marketing services.
  • Regulatory Bodies: We may disclose information to law enforcement or government authorities if required by law or to protect our legal rights.
  • Fraud Prevention Agencies: We share information to conduct credit checks and verify identities to prevent financial crime.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

International Data Transfers

As a UK-based operator, we strive to store your data within the UK or the European Economic Area (EEA). If it becomes necessary to transfer your data outside of these regions, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to maintain the level of protection required by the UK GDPR.

Data Security and Retention

7.1 Security Measures

We implement industry-standard technical and organizational measures, including encryption (TLS/SSL), firewalls, and restricted access protocols, to ensure your data is protected against unauthorized access, loss, or alteration.

7.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes satisfying legal, accounting, or reporting requirements. For example, financial records must typically be kept for a period of six years following the closure of your account to meet anti-money laundering and tax obligations.

Your Data Rights

You have specific rights regarding your personal information under the UK GDPR:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit the way we process your data.
  • Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within the statutory timeframe mandated by the Information Commissioner’s Office (ICO).

Marketing Communications

You have the right to opt out of marketing communications at any time. You can do this by updating your preferences in your account settings or by clicking the "unsubscribe" link in any promotional email. Note that we may still send you essential service-related emails regarding your account security or balance information.

Responsible Gambling and Support

We are committed to providing a safe gaming environment. If you or someone you know is struggling with gambling, please reach out to professional support organizations. You have the right to set limits on your account, request a self-exclusion, or close your account at any time. We store your self-exclusion data to ensure we comply with your request, which is a vital part of our social responsibility and legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and provide a personalized experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, though disabling them may limit your ability to use certain features on our site.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our service offerings. Any significant updates will be communicated to you via email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer or our support team:

Email: [email protected].

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.